Privacy Policies

At Farmacias Hernández Santé and/or any of its subsidiaries and/or any other company belonging to the group, (Whom from now on and for the purposes of the privacy notice, will be called HERSANT); we know the importance of personal data, which is why their management is carried out in attachment to the current regulations, in particular or established by the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter the Personal Data Law), its regulations and the guidelines for the privacy notice published and in force, for which reason we make this notice available to you.

PRIVACY NOTICE

We inform you that the party responsible for the processing of the Personal Data collected from you in terms of this Privacy Notice will be FARMACIAS HERNANDEZ SANTÉ , which indicates as its address for the purposes referred to herein the one located at Libertad 168, Nextipac, Jocotepec, State of Jalisco with Postal Code 45802.

In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, published in the Official Gazette of the Federation on July 5, 2010 (the Law), HERSANT has designated the PERSONAL DATA PROTECTION ATTENTION AREA as the entity responsible for processing any requests you may have, starting January 6, 2012, pursuant to the aforementioned Law, and will also be responsible for overseeing the proper processing of your Personal Data in accordance with current regulations. Therefore, any request for access, rectification, cancellation or opposition (ARCO Rights), as well as any clarification or update of your Personal Data or revocation of your consent must be directed to the PERSONAL DATA PROTECTION ATTENTION AREA using the Personal Data Attention Form; To do so, you must send an email to the address: privacidad@farmaciashdezsante.com requesting the corresponding Form. It is essential to clarify that, in terms of the applicable Law, for HERSANT to be able to process any request that you or any of your clients submit to it in terms of this Privacy Notice, the data owner must comply with the requirements indicated in articles 29, 31 and other applicable articles of the same Law.

PERSONAL DATA E-COMMERCE

Through our online store (e-commerce), we collect the information you provide on our website, when making purchases, or using our contact methods; such as name, date of birth, gender, email address, address, social media, RFC (tax ID) number if you request an invoice, as well as debit or credit card holder information, and sensitive data submitted on your medical prescription.

PERSONAL DATA IN BRANCHES

In the same way, the information provided by you is collected in our physical store (Pharmacy). which covers the following areas: Name, Date of birth, Gender, email, address, Social networks, RFC in case of requesting an invoice, as well as the holder of the Debit or credit card and the sensitive data presented in the medical prescription.

PERSONAL DATA OF COLLABORATORS

We collect information from our collaborators and/or employees, which is provided in writing or electronically when applying for a job. The following data is collected: birth certificate, marital status, identification (INE, Cedula, Passport), home and/or cell phone number, contact phone number of relatives, immigration information in the case of foreigners, Federal Taxpayer Regime, CURP, marital regime, financial dependents, Afore, Certificates of academic training, as well as your medical history and health status.

PERSONAL DATA OF SUPPLIERS

With respect to suppliers, when a purchase-sale relationship or provision of services arises, we will request the relevant documents required by law for such transactions. We will collect: Personal Data such as email address, tax address, work phone number, identification, Federal Taxpayer Registration of the individual or company; in the case of a legal entity, articles of incorporation and/or power of attorney from the representative. These documents will be collected in person at our offices or via email.

LIMITATION OF USE AND DISCLOSURE OF INFORMATION

For the above reasons, through this Privacy Notice HERSANT We reiterate that your Personal Data will be handled with absolute confidentiality and that the collection, use, disclosure and storage (hereinafter referred to as Processing) will only be carried out for the following purposes:

PRIMARY PURPOSES E – COMMERCE

Submit service proposals and quotes
Inform about changes in products and/or services
Inform you about changes to our privacy and information security policies.
Fill out purchase orders and transmit your data to third parties you have instructed and authorized.
Process your requests for access, rectification, cancellation and opposition.
Online Shopping, and that you can make the corresponding payment.
Control of our databases
Account activation to enable home delivery of products.
For billing.

SECONDARY E-COMMERCE PURPOSES IN WHICH PERSONAL DATA MAY BE PROCESSED

Sending promotional items.
To evaluate the quality of services.
Inform you about new products.
Invite him to participate in raffles or contests.

PRIMARY PURPOSES IN BRANCHES

To be able to provide a higher quality of service
To be able to issue the invoice if required.
To be able to make payment for the purchased products.
To process and ship your order in case it needs to be delivered to your home.

SECONDARY PURPOSES IN BRANCHES WHERE PERSONAL DATA MAY BE PROCESSED

Sending promotional items.
Surveys to improve customer service.
Marketing studies.

PRIMARY PURPOSES COLLABORATORS

Confirm the identity of the collaborator
Updating the Collaborators database.
Integrate the complete file of the collaborators.
Socioeconomic studies
Comply with tax and labor obligations
Comply with the requirements of applicable regulations.
Comply with the provisions of the employment contract.

PRIMARY PURPOSES SUPPLIERS

Evaluation and Contests.
Celebration of Contracts.
Maintain a database of contracted suppliers and their services for later registration.
To duly comply with the obligations arising from the legal relationship between you and HERSANT.
Comply with applicable legislation.
Make payments.

Any user of the aforementioned categories will be responsible at all times for the data provided and in no case will (HERSANT) be liable for the same.

SECURITY

The confidentiality and security of the data users provide when contracting a service or purchasing a product online will be protected with a VeriSign SSL (Secure Socket Layer) lock; the data provided will be transmitted encrypted to ensure its protection.

However, despite increasingly secure tools, the protection of data sent over the Internet cannot be guaranteed 100%. Therefore, once received, every effort will be made to safeguard the information, as HERSANT has implemented technical, administrative, and physical measures for the protection and security of information.

It is important to let you know that HERSANT will at all times refrain from selling or leasing your Personal Data to any third party.

EXERCISE OF ARCO RIGHTS

Should you wish to exercise your rights of Access, Rectification, Cancellation and/or Opposition, hereinafter "ARCO Rights", we provide the following means (i) Email privacidad@farmaciashdezsante.com . You will receive a response to your request within a maximum period of 20 days, counting from the date the request was received and, if appropriate, it will be effective within 15 days following the date on which the response is communicated.

All requests submitted to HERSANT must include the following: Full name; Email address to communicate the response to your request; Attach official documents that prove your identity or that of your legal representative [Voter's Credential with Photograph, Valid Passport, Professional License,] and Include a clear and precise description of the personal data in respect of which you will exercise your rights of Access, Rectification, Cancellation and/or Objection or, where applicable, indicate that you wish to exercise the right to refuse the processing of your data or to revoke consent.

FRAGUA will notify the data subject within a maximum period of twenty days from the date the request for access, rectification, cancellation, or objection was received, of the decision made so that, if appropriate, it can be implemented within fifteen days of the date the response is communicated. In the case of requests for access to personal data, delivery will be made upon verification of the identity of the applicant or legal representative, as appropriate. All documentation will be submitted in electronic or physical format.

EXPRESS CONSENT TO THE PRIVACY NOTICE

I hereby declare that I am fully aware of and understand the content, purposes, and scope of the Privacy Notice that HERSANT maintains for its relationship with its customers. Therefore, by accessing the website www.farmaciashdezsante.com and/or in any way using the services provided therein, the user fully accepts the provisions of this Privacy Notice. Anyone who does not wish to accept these terms should refrain from using the Site.

INTERNATIONAL TRANSFERS

If your data is transferred outside of Mexico, we guarantee that it will be done under appropriate standards of protection and confidentiality, including approved contractual clauses.

PRIVACY OF MINORS

We do not intentionally collect information from minors. If we detect an unauthorized registration, we will delete it immediately.

CONTACT

If you have any questions about this policy or wish to exercise your rights, please write to us at:

📧 Email: privacidad@farmaciashdezsante.com

📍 Address: Libertad 168-C, Nextipac, 45802 Jocotepec, Jalisco

📞 Telephone: (33) 1412 9863

Last updated on July 7, 2025